The past, present and
We are building a path and achieving goals that support the future we aim to project.
HISTORY AND RESULTS
We want to contribute to further accelerate the development and progress that the ICT have enabled companies to achieve in the last two decades. We hope to remain the trusted choice of those who contact us, always turning to state-of-the-art technology and innovation, in order to find the best solutions for each challenge.
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TODAY GETTING READY
Another year in which the pandemic continued and many teams remained working from home, with no record of productivity decreases; Wondercom increases its share of DROP FTTH Consumo Vodafone by 20%; The UDEMY training platform was implemented; The 3 new websites of the Wondercom Group were launched and the Group website was born; ICT grew by 33%, surpassing the barrier of the first 1000 Customers in Support and Monitoring; More teams were placed in the Solar Photovoltaic EDP project, moving Wondercom from second to first in the Lisbon area.
It was the year that brought upon us the Covid-19 pandemic, still:
Many teams switched to remote working, without any decrease in productivity;
Teams continued to visit the Clients, taking the necessary precautions;
Wondercom was the big winner in the national invitation to tender launched by EDP Comercial for services related to ‘Casa Inteligente’ (Smart Home)
Start of the EDP client with the installation of photovoltaic panels and energy-efficient home appliances.
Follow-up of the strategy established in 2017.
An increase in the Information Technology (ICT) business
Launch of the ‘ICT made Easy’ deal;
Announcement of a Partnership Agreement with Vodafone for the creation of the ICT deal;
Official opening of the new Wondercom space in Parque das Nações, set to host Vodafone operations and new ICT teams;
Creation of Captive Portal, as an addition to our Wi-Fi solution, already being used by several Clients (hotel groups and restaurants);
A New International Client supporting Cisco Contact Centre Solution (PFH Group);
Portugal Telecom Drop FTTH Installation and Support through TNORD;
FTTH construction and Drop FTTH installation and support for DST;
Installation and Support of Drop FTTH for NOS;
Creation of a Spares Management Application for our Clients’ support teams;
Merger between Griphoncom and Wondercom.
Partnerships with Fortinet and Check Point;
Recertification of the Quality Management system as per ISO 9001:2008 and Certification of the Environmental and Safety Management systems as per ISO 14001:2004 and OHSAS 18001:2007;
Implementation of the BPI Communications Network, in partnership with Regra;
Implementation of the Health Ministry’s Voice and Data Network (Health Information Network), in partnership with NOS and Thales;
Implementation of the Data Network at SIBS, in partnership with Vodafone;
Partnership with Huawei implementing the FTTx for PT Telecom.
Huawei’s Enterprise Authorized Partner and Service Partner certification;
CISCO Premier Certification;
Acquired a controlling position in Knowledgeworks, Software Engineering Company.
Assisted in the T-Mobile Netherlands ‘SWAP 3G to 4G’ project;
Completed 170,000 interventions regarding the implementation and maintenance of client and core networks, and recorded turnover growth of more than 50%.
Our Quality Management System was certified as per the ISO 9001: 2008 standard;
The PME Líder (SME Leader) status was renewed, within the IAPMEI’s FINCRESCE Program, which distinguishes national companies with superior performance profiles;
Opened new facilities in Ponta Delgada, Azores.
K1 was born – a multichannel operations platform, accessible via Web, and available to its users and Wondercom clients; it allows immediate optimization of incident management processes, technical interventions and stock management;
Received the PME Líder (SME Leader) status, for the IAPMEI’s FINCRESCE Program, which distinguishes national companies with superior performance profiles;
The headquarters moved to Lisbon – Campus do Lumiar Edifício K1, Estrada do Paço do Lumiar, 1649 – 038 Lisbon.
Achieved ADSL Optimus exclusivity throughout Portugal;
Selected by Vodafone Portugal to provide ‘Fiber to the Home’ services;
Chosen as a partner of Vodafone Portugal to provide One Net Installation and Support services;
Started providing Outsourcing Services for the Supervision and Monitoring of Orange’s IP and DWDM network through Huawei.
An image change for Wondercom. Implemented new work clothes for the Field Service teams and renewed the image of the vehicle fleet.
Participated in the Vodafone Business Project – ‘Premium’;
Wondercom contributed to the success of the ‘Vodafone Casa TV’ product.
The technical team underwent training at the Huawei Training Center in Germany to become certified in fibre optic networks using DWDM technology.
Began performing activities related to the installation, modification, commissioning, and maintenance services of COLT and VERIZON Equipment;
Acquired a fleet management system and developed tools for planning and monitoring interventions;
Guaranteed nationwide coverage including the Madeira and Azores archipelagos on a 24x24x365 basis;
Took over the management and troubleshooting of Novis Wireline network access equipment.
Under the Service Agreement for Access and Transmission Technology Support concluded with Ericsson, Wondercom began performing preventive and corrective maintenance of radio equipment at Optimus’ BTS, repair and replacement of power systems, air-conditioning control, and spare parts management.
Wondercom signed service agreements with Novis for the installation and support of ADSL Indirect Access, SHDSL, LLPT, SDH dedicated circuits;
Coordination Centres were developed in Lisbon, Torres Novas, and Porto.
Wondercom emerged as a complement to Griphoncom’s services, a company that has been in the market since 1999.
Past, Present and
The first word that comes to mind when I think of the ‘past’ is ‘gratitude’.
At that time we were living in a ground floor in a neighbourhood in Amadora. We were individuals full of dreams, slightly naive, with lots of stupid ideas and a tremendous work ethic and sense of sacrifice.
That was when we met other individuals who were full of dreams, slightly naive, with lots of stupid ideas and a tremendous work ethic and sense of sacrifice who were willing to join our project.
We actually met some very brave and very special people. Little did we know that we were building the foundation of a company that would endure and shine for decades to come. And what was the secret? Now that’s a tough question. Perhaps the secret was “trust” – trust from the people and companies that gave us our first break, but also trust from the people who wanted to work for us and actually managed, time and time again, to meet the needs of our first clients.
We were very young and daring, but what stood out was our tireless will to overcome the demands of everyday life. Two steps forward, one step back in a clumsy dance, but we had a vision: ‘we want to be a benchmark for telecommunication services on the Iberian Peninsula!’
Wow!! Well, we were never short of ambition.
The past is meant to be regret-free, just pure learning.
Today is a gift, that’s why it’s called the present!
This phrase is a cliché, but it’s a cliché that I’m really fond of. The present is a gift and the success of the present can never be taken for granted. It has to be conquered every day. The trust from everyone, our clients, our employees and partners, has to be earned every day. Again, there’s no shortage of ambition, we strive every day to be better, regardless of the setbacks. Like a dance, two steps forward, two steps back, two steps forward one step back… And what vision comes out of it? What have we built in the past that allows us to dream big? In the present, we further realize how important it is to have a trustworthy relationship with our clients, employees, and partners. Today we see our path built on three pillars: Field Service, Outsourcing and Enterprise Solutions, and we are targeting three markets: Telecommunications, Information Technology, and Energy.
Today, history repeats itself and I realize, once again: ‘we have the right team to ensure the best technical and operational solutions for our clients.’
Right, but what about the future?
I dare say I’m confident about it. The lesson learned in the past: Our success has always depended, depends, and will always depend on the trust we manage to transmit to our clients and the people and bodies that work with us. We want to be a benchmark in the telecommunications, energy, and information technology market, and we want to be so within the borders of Portugal. One day, when we are worthy and ready to seize the opportunity that will surely come, we will set off on an international adventure.
Everyone’s contribution is vital and as I always say, everyone makes a difference.